Below are some common FAQs from customers on shipping.
- Orders below $50* - a flat rate $10 Australia wide
- For orders $50 and above - Free delivery Australia wide, EXCLUDING heavy or bigger items such as candles, apron gift sets and framed art prints.
- Express shipping - $15, this upgrade is available at checkout
* Heavy and big items shipping (candles, framed art prints, apron gift sets) - flat rate $10 Australia wide
How do you ship our orders?
1. BY AUSTRALIA POST
3-10 Business Days
Some orders are sent with Australia Post for those addresses with PO Boxes, Parcel Lockers and rural areas. We typically process within 1-2 days after your order, and 5-7 business days for made to order items (eg. masks) but delivery times within Australia can vary greatly depending on Australia Post. This option comes with tracking number.
2. BY COURIER SERVICE
1-5 Business Days
We use a courier service for most orders in metropolitan areas. For bigger items, it will require signature on delivery. If you want to authorise "no signature required", please clearly write the instruction in the note during checkout.
You will receive a confirmation email once your order is placed. Once your order is then dispatched you will receive an email with your parcels tracking information.
What is your processing time?
Most orders are dispatched the next business day.
Face masks, and any personalised items such as custom tshirts, watering can, aprons, personalized art print, processing time will be longer as they are made to order and we will process your order within 5-7 business days before we dispatch them for delivery.
A tracking reference will be issued via email as soon as the courier is booked.
How long does it take to receive our delivery?
Please note this below timeframe is expected under normal circumstances. In the events of high demand of deliveries, Australia Post and other postal or logistic networks will experience delay.
- For metro areas our delivery time frame is 1 - 3 business days after the courier picks up your package. If you reside in Sydney suburbs, delivery can be as quick as 2 days after it's being dispatched from our studio.
- For regional areas our delivery time frame is 3 - 7 business days.
- For remote locations our delivery time frame is 7 - 14 business days.
INTERNATIONAL SHIPPINGWe ship orders from Australia to USA, Canada, UK and New Zealand. All international orders come with tracking and are sent via DHL. Please note that we don't cover customs or duties that may be applicable in your country.
International Shipping Rate:
- Below 500g: $17
- 500g-1kg: $25
- More than 1kg: please enquire by email for custom rate
Target delivery times are as follows:
- Within Australia (standard): 1-10 business days
- United Kingdom: 6-13 business days
- New Zealand: 4-6 business days
- United States: 6-13 business days
- Canada: 6-13 business days
- Japan: 10-14 business days
- Hongkong: 10-14 business days